About Us | Market SA

Why We Do It

Market SA was founded with a clear purpose: to provide South African businesses with world-class business processing services that deliver measurable results. Over 25 years, we have become a trusted partner to the country's leading financial institutions, combining deep industry expertise with a commitment to compliance and service excellence.

We believe that every customer interaction is an opportunity to build trust, create value and strengthen relationships. Our success is measured not just in conversion rates, but in the quality of every conversation and the integrity of every sale.

Compliance & Accreditations

PCI DSS Compliant

Payment Card Industry Data Security Standard compliance ensures that all payment card data is handled, processed and stored securely. Our PCI DSS compliance protects your customers' sensitive financial information and reduces the risk of data breaches, giving you confidence when outsourcing payment-related customer interactions.

HIPAA Ready

Health Insurance Portability and Accountability Act compliance enables us to handle protected health information (PHI) securely for healthcare and insurance clients. Our HIPAA-compliant processes, training and infrastructure ensures patient data confidentiality and meets the stringent requirements of US healthcare regulations.

Financial Services Licensed

Approved Financial Services Provider. Authorised to provide intermediary services for financial products. This licensing is essential for conducting regulated financial services activities in South Africa and demonstrates our regulatory standing.

GDPR Ready

Our processes and data handling procedures align with the European Union's General Data Protection Regulation requirements. We ensure appropriate consent management, data subject rights and cross-border data transfer safeguards for clients serving European markets.

POPIA Compliant

Full compliance with the Protection of Personal Information Act. Our robust data protection policies include regular compliance audits, staff training and technical safeguards to protect personal information throughout the customer engagement lifecycle.

Our Journey

Key milestones in Market SA's growth and success

Community Work

Founded with a focus on community upliftment through charity work.

1999

2002

Banking

Expanded into the banking sector, delivering services tailored to financial institutions.

Insurance Industry

Entered the insurance industry, supporting insurers with reliable operational solutions.

2007

2017

Document Collection

Launched a dedicated document collection service to streamline client administration.

Staffing Solutions

Placing agents into our client’s business to help them scale their teams quickly and efficiently.

2018

Inbound Services

Rolled out inbound services to enhance customer engagement and response handling.

Lead Generation

Increasing our clients customer base by new lead generation and lead warming.

2019

2023

Admin Solutions

Admin solutions to simplify back-office processes and improve client efficiency.

International Expansion

Expanded internationally, extending services and support beyond South Africa.

2024

25+ Years of BPO Excellence