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1. Introduction

Market SA (Pty) Ltd ("Market SA", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website marketsa.online and use our services.

We comply with the Protection of Personal Information Act 4 of 2013 (POPIA), the General Data Protection Regulation (GDPR) where applicable and all other relevant data protection laws.

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2. Information We Collect

2.1 Information You Provide

  • Contact forms: Name, email address, phone number, company name and message content when you submit our contact or quote request forms.
  • Career applications: Name, email, phone number and any details you include in your job query.

2.2 Information We Collect Automatically

  • Usage data: Pages visited, time spent on pages, referring website, browser type, device type and operating system.
  • Cookies and tracking technologies: We use cookies and third-party analytics tools to understand how visitors interact with our website. See Section 5 for details.
  • IP address: Collected automatically by our web server and analytics tools.
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3. How We Use Your Information

We use your personal information for the following purposes:

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Respond to your enquiries and provide requested services

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Process career applications and job queries

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Improve our website, content and user experience

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Analyse website traffic and usage patterns

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Send you information about our services (only with your consent)

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Comply with legal obligations

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5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website performance.

5.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be switched off. They include cookies that remember your cookie consent preferences.

5.2 Analytics & Tracking Cookies

With your consent, we use third-party tracking tools (such as reb2b) to understand visitor behaviour, identify potential leads and improve our marketing efforts. These cookies may collect information about your browsing activity across our site.

5.3 Managing Your Cookie Preferences

When you first visit our website, you will see a cookie consent banner where you can choose to accept or decline non-essential cookies. You can change your preferences at any time using the controls below:

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6. Data Sharing & Third Parties

We do not sell your personal information. We may share data with:

  • Service providers: Third-party tools we use for email delivery (EmailJS), analytics and website hosting.
  • Legal authorities: If required by law, regulation, or legal process.
  • Business partners: Only where necessary to deliver services you have requested and with appropriate safeguards in place.
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7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are typically retained for up to 24 months. Cookie data expires according to each cookie's individual lifespan.

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8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include encrypted data transmission (HTTPS), access controls and regular security reviews.

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9. Your Rights

Under POPIA and, where applicable, GDPR, you have the right to:

Access

View the personal information we hold about you

Correct

Fix any inaccurate or incomplete information

Delete

Request deletion of your personal information

Object

Object to or restrict the processing of your data

Withdraw

Withdraw consent at any time (e.g., opt out of cookies above)

Portability

Request your data in a structured, machine-readable format

You may also lodge a complaint with the Information Regulator (South Africa) or relevant supervisory authority. To exercise any of these rights, please contact us using the details below.

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10. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

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12. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us:

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Phone

+27 82 681 1674

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Address

Johannesburg, South Africa

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Website www.marketsa.online